Accessibility Statement

The MHP Hotel AG is committed to making this shop system accessible.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1, conformance level AA, and the applicable European Standard EN 301 549 V3.2.1 (2021-03), pursuant to Directive (EU) 2016/2102 of the European Parliament and of the Council.

Non-accessible Content

The following content is not accessible:

The purchased voucher product can be downloaded as a PDF file. The PDF file itself is not designed to be accessible. However, this should not prevent the buyer from giving it as a gift or the recipient from redeeming it. If you encounter any issues or have questions regarding your PDF voucher, we will be happy to assist you via the contact information provided below.

System-generated emails and the purchase receipt are currently not accessible. We are working on improvements.

Preparation of this Accessibility Statement

This statement was created on July 1st, 2025. The system was reviewed for WCAG 2.1 conformance level AA through a self-assessment at the time of launch. This statement was last updated on July 27th, 2025.

Feedback and Contact Information

If you notice any barriers that hinder your use of our website – issues not described in this statement or shortcomings in accessibility compliance – we kindly ask you to inform us via email. We will review your inquiry and get back to you as soon as possible.
Contact:
MHP Hotel AG
Maximiliansplatz 12 b
80333 Munich
E-mail: marketing@mhphotels.com

Enforcement Procedure

If you do not receive a satisfactory response from the contact provided above, you may file a complaint with the responsible enforcement body: Federal Government Commissioner for Matters relating to Persons with Disabilities, Mauerstraße 53, 10117 Berlin, Germany.